1. Who We Are

PCT Pharmacy operates this Website for international sales and is responsible for the collection and use of personal information described in this Privacy Policy.

Order processing, fulfilment, customer support, and related data handling may be handled through service providers and operations in India.

For privacy-related questions, you may contact us at:

Email: info@pctpharmacy.com

2. Information We Collect

We may collect personal information that you provide directly to us, information generated through your use of the Website, and limited information from third parties involved in payment, delivery, and website operation.

2.1 Information You Provide

We may collect the following information where relevant to your order or enquiry:

• • • • full name;
      • billing address;
      • shipping address;
      • email address;
      • telephone number;
      • account details, where an account is created;
      • order details and purchase history;
      • payment-related information necessary to process your transaction;
      • customer support messages, emails, and other communications you send to us;
      • any other information you choose to provide in connection with an order, enquiry, or service request.

2.2 Information Collected Automatically

When you access or use the Website, we may automatically collect technical and usage information, including:

• • • • IP address;
      • browser type and version;
      • device type;
      • operating system;
      • referral source;
      • pages visited;
      • date and time of access;
      • browsing activity on the Website;
      • cookie and similar tracking information.

2.3 Information From Service Providers

We may receive limited information from third parties involved in supporting the Website and fulfilment process, such as:

• • • • payment processors;
      • shipping and courier providers;
      • website hosting providers;
      • analytics and security service providers.

3. How We Use Your Information

We use personal information for business, operational, and customer service purposes connected with running the Website and supplying products. This may include:

• • • processing and fulfilling orders;
    • arranging payment processing;
    • providing shipping, tracking, and delivery updates;
    • responding to enquiries, service issues, and support requests;
    • maintaining internal records relating to transactions and customer service;
    • reducing fraud, misuse, and unauthorised activity;
    • maintaining website security, performance, and functionality;
    • improving the Website, user experience, and service quality;
    • complying with legal, regulatory, tax, accounting, customs, or law-enforcement requirements where applicable.

4. Payment Information

Payments made through the Website may be handled by third-party payment providers. We do not store full card numbers, CVV details, or other sensitive payment authentication data on our own servers unless required for a secure and lawful payment process managed by an authorised provider.

Payment providers may collect and process your information in accordance with their privacy policies and applicable laws.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to support the operation of the Website, improve usability, analyse traffic, and understand how visitors use the Website.

These technologies may be used to:

• • • keep the Website functioning properly;
    • remember user preferences;
    • improve site performance, speed, and security;
    • analyse visitor behaviour and traffic patterns;
    • assist in detecting suspicious activity or misuse.

You can usually manage cookies through your browser settings. Disabling certain cookies may affect the way some parts of the Website function.

6. Disclosure of Information

We do not sell personal information.

We may share personal information where reasonably necessary with:

• • • payment processors;
    • shipping, courier, and logistics providers;
    • website hosting, IT, maintenance, and security providers;
    • analytics providers;
    • professional advisers where necessary;
    • government authorities, regulators, law-enforcement agencies, customs authorities, or courts where disclosure is required by law or is reasonably necessary to protect our legal rights.

We expect service providers acting on our behalf to handle personal information appropriately and securely.

7. International Processing and Transfers

PCT Pharmacy supplies products internationally through operations connected with India, and personal information may be processed, stored, or accessed in India and in other countries where our service providers operate.

The Website is intended for international customers only and does not offer products for domestic sale within India.

By using the Website and providing your information, you acknowledge that your information may be transferred to and processed in these locations.

8. Retention of Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• • • supplying products and services;
    • keeping customer service and transaction records;
    • resolving issues, complaints, or disputes;
    • meeting legal, tax, accounting, customs, and regulatory obligations;
    • protecting and enforcing our contractual and legal rights.

Retention periods may vary depending on the type of information involved, the purpose for which it was collected, and any applicable legal requirements.

9. Data Security

We take reasonable technical, organisational, and administrative measures to help protect personal information against unauthorised access, misuse, disclosure, alteration, or destruction.

However, no system for data transmission, website operation, or electronic storage can be guaranteed to be completely secure. While we take appropriate precautions, absolute security cannot be guaranteed.

10. Your Rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to request:

• • • access to the personal information we hold about you;
    • correction of inaccurate or incomplete information;
    • deletion of information in appropriate circumstances;
    • withdrawal of consent where processing is based on consent;
    • objection to or restriction of certain processing, where applicable.

To make a privacy-related request, please contact us at:

Email: info@pctpharmacy.com

We may request information to verify your identity before responding to certain requests.

11. Marketing Communications

If we send promotional or marketing emails, you may opt out at any time by using the unsubscribe facility in the message or by contacting us directly.

Even if you opt out of marketing communications, we may still send service-related messages necessary for your order, account, or customer support.

12. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party sites. You should review their policies separately before providing them with personal information.

13. Children

This Website is not intended for individuals under the age of 18. We do not knowingly collect personal information directly from children through the Website.

14. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date. Continued use of the Website after any such update will indicate acceptance of the revised Privacy Policy.

15. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy or the way your information is handled, please contact:

PCT Pharmacy
Website: www.pctpharmacy.com
Email: info@pctpharmacy.com